Retention Control
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Locations

Retention marketing across the United States: 50 states, one team.

Retention marketing runs inside your Klaviyo, Omnisend, Brevo or Attentive account and your Shopify order data. Where we sit does not change the work. What does change by state and market is send windows, seasonal peaks and SMS consent law, and every one of those is a build decision.

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US · UK · Ireland · Europe

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United States

Pick your state.

Each state page covers what changes there: its texting law, time zones, sales-tax holidays and peak season, plus a page for each service.

Markets

What actually changes by market.

Three things: when a send lands, when the peak is, and what consent law says about a text.

  1. 01

    United States

    The largest share of our work. Time zones drive send windows, state telemarketing statutes drive SMS quiet hours and consent, and the calendar runs from back-to-school through BFCM to January win-back.

  2. 02

    United Kingdom and Ireland

    PECR and GDPR consent, VAT-inclusive pricing in templates, and a peak that starts earlier and runs longer than the US Black Friday window.

  3. 03

    Europe

    GDPR consent and data handling, multi-currency and language variants in flows where Shopify Markets is in use, and country-level shipping times that change post-purchase timing.

Every US state has its own page: the texting law that applies there (or the federal baseline where the state has none), the time zones sends are scheduled on, sales-tax holidays and peak season. The UK, Ireland and Europe are handled market by market in the build.

The services

The same five services, wherever you ship from.

Send windows, seasonal peaks and consent rules are configured per market inside the flows.

  1. 01

    Email retention marketing

    Seven flows written against your order data, a campaign calendar built around your seasons, and a monthly number that says what each one earned.

    Email
  2. 02

    SMS retention marketing

    Restock alerts, short flash windows, delivery updates and time-critical win-back — with consent capture that holds up and send rules that respect quiet hours.

    SMS
  3. 03

    Ecommerce retention programme

    Flows that know your products, campaigns that merchandise, reorder cycles read from real order data, a testing programme and a revenue report — one team, one monthly fee, from $3,500..

    Ecommerce
  4. 04

    DTC retention marketing

    Direct-to-consumer brands win or lose a customer in the first three months.

    DTC
  5. 05

    Customer retention & win-back

    Churn prediction from your order data, reactivation programmes that do not race to the bottom on discounts, and a loyalty programme designed around the behaviour you want — not the points you can afford..

    Customer

Questions

Frequently asked questions

Do you work with brands outside the US?

Yes — the US, UK, Ireland and Europe. Consent rules, send windows and seasonal peaks differ by market and are handled in the build.

Do we need an agency in our own time zone?

For retention, no. The work is asynchronous: audits, flow builds, copy and reporting. What matters is that your sends go at the right local time for your customers, which is a configuration, not a location.

Is there a page for my state?

Yes. Every US state has a page covering its texting law, time zones, sales-tax holidays and peak season, plus a page for each of the five services in that state. Pick your state at the top of this page.

Can you handle multi-region stores?

Yes. Shopify Markets, multi-currency and language variants are handled in the flows, with segmentation by region so timing and offers match the market.

Retention experts

Let's talk email, SMS and the repeat revenue you actually want.

We work on Klaviyo, Omnisend, Brevo and Attentive. Ready when you are: talk to the person who will run your account, not a sales rep.

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