Services
Retention marketing, run as a system.
Six services, one team, one monthly report on what each flow and campaign earned. Email is the lifecycle; SMS carries four moments inside it; AI voice takes the calls a text cannot; the programme runs the whole thing.
Retention systems built for 150+ Shopify stores · Tiers from $3,500 a month
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The six services
Pick the channel, or take the programme.
Scoped around your store rather than sold as a package. The free audit says which of these apply and what each one is worth.
- 01
Email retention marketing
Seven flows written against your order data, a campaign calendar built around your seasons, and a monthly number that says what each one earned. For Shopify and DTC brands doing $500K to $5M+.
- 02SMS
SMS retention marketing
Restock alerts, short flash windows, delivery updates and time-critical win-back — with consent capture that holds up and send rules that respect quiet hours. Everything else stays in email.
- 03Ecommerce
Ecommerce retention programme
Flows that know your products, campaigns that merchandise, reorder cycles read from real order data, a testing programme and a revenue report — one team, one monthly fee, from $3,500.
- 04DTC
DTC retention marketing
Direct-to-consumer brands win or lose a customer in the first three months. We build the post-purchase window, the subscription and replenishment logic, the VIP tiers and the founder-voice sequences that make the second order the natural next step.
- 05Customer
Customer retention & win-back
Churn prediction from your order data, reactivation programmes that do not race to the bottom on discounts, and a loyalty programme designed around the behaviour you want — not the points you can afford.
- 06Voice
AI voice agents New
An AI agent that phones your customers at the moments a text gets ignored: the cart they left, the restock they asked for, the payment that failed. It runs as a step inside your Klaviyo flows, calls only people who agreed to be called, and reports every call back into Klaviyo.
Platforms
We work on four, so the recommendation is not a sales decision.
Platform choice follows your catalogue, list and team — and a migration is an option rather than a threat.
All platforms- 01
Klaviyo
Best for Shopify catalogues where the product data does the work: predictive fields, catalogue blocks and order-based segments are where Klaviyo earns its price.
- 02
Omnisend
Best where email and SMS should be planned together and the team wants one tool, one report and a simpler monthly bill.
- 03
Brevo
Best where transactional volume is high and inconsistent branding or split sending reputation is costing you inbox placement.
- 04
Attentive
Best where SMS is the primary retention channel — high repeat frequency, restock-driven demand, or an audience that genuinely prefers text.
Engagement options
Two tiers. The price is on the page.
Month to month after the first 90 days; both start with the free audit.
A 60-minute call with your account open: every flow, campaign and segment read, the gaps ranked by revenue, written up the same day.
Free60 minutes
No pitch deck · if we are not the right fit, we say so
- 60 minutes, on a call, with your account open
- A written summary of the gaps, ranked by revenue
- No pitch deck. If we are not the right fit, we say so
Tier 1 · per month
For brands doing $500K–$2M a year.
$3,500
Month to month after the first 90 days · everything below included
- Full flow stack: welcome, browse, cart, post-purchase, replenishment, win-back, VIP
- Monthly campaign calendar, written and designed
- Segmentation and list health management
- Deliverability monitoring
- Monthly revenue report and review call
Most scaling brands
Tier 2 · per month
For scaling brands at $2M+.
$5,500
Month to month after the first 90 days · everything below included
- Everything in Tier 1
- SMS strategy, consent capture and flows
- Structured A/B testing programme with a test log
- Quarterly lifecycle deep-dive and re-segmentation
- Loyalty and VIP programme design
- Priority turnaround on campaigns
Brands above $10M, multi-store groups and platform migrations are scoped individually after the audit.
Recent work
Email built for 150+ Shopify stores.
Flows and campaigns we wrote and designed. The results for these brands sit under NDA; the work is public.
Also on this site: Petworld International, Myntgift, Matter of Monday — and 150+ Shopify stores whose results sit under NDA.
Questions
Retention marketing services, answered
What are retention marketing services?
Retention marketing services are the work that keeps existing customers buying: email and SMS flows, campaign calendars, segmentation, loyalty and win-back. We run them as six service lines (email, SMS, the full ecommerce programme, DTC retention, customer win-back and AI voice agents) and the free audit tells you which of them your store needs.
Which service should we start with?
Email, almost always. It carries most owned-channel revenue, and the flows it needs first (welcome, abandonment and post-purchase) are where the fastest wins sit. SMS comes once consent is collected properly, and the full programme makes sense when you want campaigns, testing and reporting run for you every month.
How is a retention agency different from a general marketing agency?
A general agency spreads across paid media, SEO, web and social; a retention agency works only on customers you already have. That focus shows in the deliverables: flows built on order data, segmentation, deliverability management and reporting on repeat revenue. We do no paid media and no web builds, so none of the retainer goes to channels outside retention.
How are the services priced?
Two published tiers. Tier 1 is $3,500 a month for brands doing $500K to $2M a year and covers email; Tier 2 is $5,500 a month for $2M and above and adds SMS, structured testing and quarterly deep-dives. There is no setup fee and no percentage of revenue. AI voice agents are quoted separately after the audit, because call volume drives the cost.
Retention experts
Let's talk email, SMS and the repeat revenue you actually want.
We work on Klaviyo, Omnisend, Brevo and Attentive. Ready when you are: talk to the person who will run your account, not a sales rep.
Get in touch