Pricing
The price is on the page.
Two retainers, both starting with a free audit that tells you which one you need — or that you do not need us yet. No proposals priced on how your store looks.
Tier 1 $3,500 / month · Tier 2 $5,500 / month · audit free
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Engagement options
Two tiers, and the audit that decides between them.
Both tiers include copy, design, build, QA, the monthly report and the review call.
A 60-minute call with your account open: every flow, campaign and segment read, the gaps ranked by revenue, written up the same day.
Free60 minutes
No pitch deck · if we are not the right fit, we say so
- 60 minutes, on a call, with your account open
- A written summary of the gaps, ranked by revenue
- No pitch deck. If we are not the right fit, we say so
Tier 1 · per month
For brands doing $500K–$2M a year.
$3,500
Month to month after the first 90 days · everything below included
- Full flow stack: welcome, browse, cart, post-purchase, replenishment, win-back, VIP
- Monthly campaign calendar, written and designed
- Segmentation and list health management
- Deliverability monitoring
- Monthly revenue report and review call
Most scaling brands
Tier 2 · per month
For scaling brands at $2M+.
$5,500
Month to month after the first 90 days · everything below included
- Everything in Tier 1
- SMS strategy, consent capture and flows
- Structured A/B testing programme with a test log
- Quarterly lifecycle deep-dive and re-segmentation
- Loyalty and VIP programme design
- Priority turnaround on campaigns
Brands above $10M, multi-store groups and platform migrations are scoped individually after the audit.
What the price means
Six things worth knowing before you ask for a quote.
Written down here so the first call can be about your account rather than about our rate card.
- 01
What decides the tier
Annual revenue and whether SMS is in scope. Tier 1 covers the full email flow stack and campaign calendar for brands doing $500K–$2M. Tier 2 adds SMS, structured testing and quarterly deep-dives for brands past $2M.
- 02
What is never extra
Copy, design, build, QA, the monthly report and the review call. There is no add-on menu and no charge for a campaign because it was urgent.
- 03
What is billed by someone else
Klaviyo, Omnisend, Brevo or Attentive bill you directly for the platform and SMS message costs, in your name, on your card. We never resell platform fees.
- 04
The first 90 days
The build happens in the first quarter: audit, strategy, seven flows, launch. After that it is month to month — you keep us because the report says so.
- 05
When we say no
Under roughly $500K a year, or with a list under a few thousand engaged subscribers, a retainer will not pay for itself. The audit will say so and you keep the audit.
- 06
Bigger than the tiers
Brands above $10M, multi-store groups and platform migrations are scoped individually after the audit, on the same fixed-monthly basis.
Questions
Frequently asked questions
How much does a retention marketing agency cost?
Specialist retention agencies usually charge between about $3,000 and $10,000 or more a month on retainer. Ours is published: $3,500 a month for brands doing $500K to $2M a year, $5,500 for $2M and above with SMS and testing. Platform fees for Klaviyo, Omnisend, Brevo or Attentive are billed to you directly and are not included.
Is a retention agency worth the money?
It is when the revenue you are leaving in flows and repeat orders is larger than the fee. The ROI calculator on this site sizes that gap from your list, order value and order rate in about a minute. If the number is smaller than the retainer, we will tell you on the audit call rather than sell you a tier.
What is a retainer, and what does ours include?
A retainer is a fixed monthly fee for ongoing work rather than a one-off project. Ours covers strategy, flow builds, campaign copy and design, segmentation, deliverability monitoring, QA, a monthly revenue report and a review call. The build happens inside the first 90 days, so there is no separate setup fee.
Why publish prices at all?
Because the first question on every call is what it costs, and because a price that changes with how expensive your store looks is not a price. Ours does not.
Is there a setup fee?
No. The build is the first 90 days of the retainer.
Is there a minimum term?
The first 90 days, because that is how long the build takes. After that, month to month.
What if we already have flows?
The audit reads them first. Anything earning revenue is kept and improved; you are not paying to rebuild work that is already working.
Do you take a percentage of revenue?
No. A flat monthly fee, so the advice does not bend toward whatever discount moves this month's number.
What happens if we stop?
You keep everything: the flows, the segments, the templates, the strategy document and the test log. It is all built in your account, documented so your team can run it.
Retention experts
Let's talk email, SMS and the repeat revenue you actually want.
We work on Klaviyo, Omnisend, Brevo and Attentive. Ready when you are: talk to the person who will run your account, not a sales rep.
Get in touch